Privacy Policy

Overview

This Privacy Policy explains how tembuilder ("we", "us", "our") collects, uses, and protects information when you use our template rendering platform (the "Service"). By using the Service, you agree to the collection and use of information as described here.

Information we collect

We collect the following categories of information:

• Account information — name, email address, and password (stored as a salted hash) when you create an account.
• Template and document content — templates, variable data, and rendered output you submit to the Service on your own behalf.
• Usage data — API requests, render counts, error logs, and general product analytics, used to operate and improve the Service.
• Cookies — a session cookie to keep you signed in, and a preference cookie to remember your selected language.

How we use information

We use collected information to:

• Provide, operate, and maintain the Service, including rendering your templates.
• Authenticate you and keep your account secure.
• Respond to support requests and communicate service-related updates.
• Monitor, debug, and improve platform reliability and performance.

Data storage and security

Account and template data is stored on infrastructure we operate or on reputable third-party cloud providers. We apply reasonable technical and organizational measures to protect your data, including encryption in transit. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain account and template data for as long as your account is active. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required for legal or legitimate business purposes (e.g. billing records).

Third-party services

We rely on a limited number of subprocessors for infrastructure, email delivery, and analytics. These providers only access the data necessary to perform their function and are bound by confidentiality obligations.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us using the details below.

Children's privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us

Questions about this policy? Reach us at privacy@tembuilder.io.